Below is a list questions commonly asked to us. If you have a question that is not listed below, please email us.
WHERE IS MY DEPOSIT HELD DURING MY TENANCY?
All deposits are protected with www.mydeposits.co.uk in accordance with the law
Are pets allowed?
The simple answer to this question is no, unless you have been given written permission by us.
Cats and Dogs – Are not allowed (unless its a support animal, see below). Please understand if you are found to have a furry friend living with you we will ask you to re-home it and you may be charged or evicted for breaching your tenancy.
Support Animals – Should you need a service animal for medical reasons, you will be asked to show paperwork proving you are in need of a support animal. We review on a case by case basis so please do not assume it will be OK, it really is best to talk to us to find out the requirements before committing to a home with us, email us or call and speak to us for further information. It is important to note extra deposits are generally required under these circumstances.
Small caged animals or birds – If you want to keep a hamster, fish, small bird or similar size animal you will need written permission from us in order to do so. If you receive permission these animals are not to be kept in communal gardens or areas. Once again decisions are made on a case to case basis, so it is best to find out from us whether or not written permission will be granted.
Cats and Dogs – Are not allowed (unless its a support animal, see below). Please understand if you are found to have a furry friend living with you we will ask you to re-home it and you may be charged or evicted for breaching your tenancy.
Support Animals – Should you need a service animal for medical reasons, you will be asked to show paperwork proving you are in need of a support animal. We review on a case by case basis so please do not assume it will be OK, it really is best to talk to us to find out the requirements before committing to a home with us, email us or call and speak to us for further information. It is important to note extra deposits are generally required under these circumstances.
Small caged animals or birds – If you want to keep a hamster, fish, small bird or similar size animal you will need written permission from us in order to do so. If you receive permission these animals are not to be kept in communal gardens or areas. Once again decisions are made on a case to case basis, so it is best to find out from us whether or not written permission will be granted.
what is a holding deposit?
A non-refundable holding deposit will always be required to reserve a property with us. Once the holding deposit is paid it will mean the property is reserved for you (subject to referencing checks) and the property will be removed from any further marketing. The amount paid for a holding deposit will be deducted from the remaining balance that will need to be paid prior to moving into your new home.
will i require a GUARANTOR?
You will require a guarantor if you are aged under 25 or you have no previous history of renting property.
what shall i do if i am made REDUNDANT?
If you find yourself facing redundancy and haven’t got another job to go to, you may find yourself in a difficult financial situation. Please let us know immediately we can review your situation with you and assist by advising what benefit options are available to you.
what shall i do if i fall behind on my rent?
If you find you are having financial difficulties which will affect your monthly rent payments, do not bury your head in the sand and think the problem will go away. Ignoring this problem may result in the loss of your home, so contact us immediately to arrange a meeting. We can help you to arrange a suitable payment plan or advise of a cheaper alternative property.
do you accept housing benefit?
We will consider housing benefit tenants for some of our properties. View our available properties list which will detail which ones we accept housing benefit for.
how do i end my tenancy?
Should you wish to vacate your property, we need to receive two months notice in writing. Email us with your written request. Once we have received this, you will be notified of when a pre-inspection of the property will be carried out, please try and attend the inspection. The reason for the inspection is to assess what work (if any) is needed before the next person moves in, we will let you know if there is anything you need to do before returning the keys to us. Charges for vacating a property if it is not left in a good state of repair can be found here
what is a guarantor?
Typically, a friend or family member of the tenant who has agreed to vouch for the tenant and accept the liabilities on behalf of the tenant.